Returns Policy for Epicplacess:
At Epicplacess, we strive to ensure that your shopping experience is as smooth and enjoyable as possible. If for any reason you are not completely satisfied with your purchase, we are here to assist you with our Returns Policy.
Eligibility for Returns Policy
We accept returns within 30 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. Please ensure that all tags and labels remain attached.
Initiating a Return:
To initiate a return, please follow these steps:
- Contact our customer support team through the provided channels on our website. Inform us of your intention to return the item and provide your order details.
- Our team will guide you through the return process, including providing you with a return authorization (RA) number if necessary.
Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part, such as sending you the wrong item or a defective product. We recommend using a trackable shipping service to ensure that your return is received.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment. Please allow a reasonable processing time for the refund to reflect in your account.
If you wish to exchange an item, please contact our customer support team. We will assist you in processing the exchange and ensure that the replacement item is shipped to you promptly.
Please note that certain items, such as personalized or custom-made products, may not be eligible for returns unless they are defective or damaged.
If you have any questions or need further assistance regarding our Returns Policy, please do not hesitate to reach out to our customer support team. We are here to provide the support and information you require to ensure a smooth return process.
At Epicplacess, we value your satisfaction, and our Returns Policy is designed to make your shopping experience worry-free. Thank you for choosing us for your fashion needs, and we look forward to assisting you with any returns or exchanges you may need to Contact Us